FAQ

If upon receiving your Hexamove, you find they are not charging, turning on nor pairing to your device, please check that the small transparent plastic film that is covering the gold connectors on each earbud has been removed. The earbuds will not charge (and thus not turn on nor pair) until the plastic film has been removed and the earbuds placed back in the case to charge.

Before using the earbuds for the first time, please follow these steps to charge your Hexamove and begin the Bluetooth pairing.

1. Remove the earbuds from the charging case and peel the transparent insulating film off each earbud.
   

2. Place the earbuds back into the charging case.
   

3. Use the included USB Type-C cable to charge the Hexamove.
   

Please clean the earbuds by gently wiping them after use. If there is anything blocking Hexamove's speaker, please remove it before use.

No - Hexamove is designed to withstand sweat and mild weather conditions, but it is not intended to be used under water.

Hexamove has passed IPX4 testing which means it is protected against sweat and light splashes of water. It is however not recommended to use it under heavy water exposure.

Hexamove Pro comes in Black or White, with 3 sets of interchangeable shields and all accessories (ear hook, sport fin, neck strap and stabilizer). It is also compatible with the EQ Tool in the V-MODA app. Hexamove Lite comes in Red, Black or Sand White.

Make sure that Hexamove is selected in the Bluetooth settings of your device. Check that there are no devices that emit radio waves near Hexamove. Reset your pairing history and pair your Hexamove again.

First, pair Hexamove to your computer and set up the video calling software. For speaker setting, select “Headset (Hexamove Pro/Lite)". Do the same for microphone setting.

It does not. You will be able to pair Hexamove with multiple devices, but it only connects to one device at a time.

1.If Hexamove Pro is on, please return it to the charging case to turn it off.
2.Activate Bluetooth on your smart phone device.
3.Open the V-MODA app
4.Take Hexamove Pro out of the charging case. It will automatically enter pairing mode.
5.Once you see “V-MODA HEXM PRO Not connected” on the app screen, please tap it. If you are asked for pairing on screen, please tap ""Pairing”. It will start to connect with Hexamove Pro. If a software update is available, it will show here on screen.

If you cannot pair even after following the above procedure, please follow the below steps.

1.Please perform pairing history reset by following the procedure below.
2.Return the earbuds in the charging case.
3.Close the case and press and hold the button on the back for 6 seconds.
4.When the LED flashes green, the reset is completed.


After following this procedure, if you still are not able to pair, please reboot your smart phone device and try again.

We do not sell spare parts; however, we offer replacement of all accessories. Please contact V-MODA support at 1-888-V-MODA-LA (1-888-866-3252).

Hexamove supports Qualcomm aptX adaptive, AAC and SBC.

Please contact our customer service team if you have lost one earbud and are interested in a replacement. In future, take care to use the neck strap and stabilizer accessories to make sure you don't lose your earbuds.

Yes, you can use either the right or left earbud alone to enjoy music or listen to calls.

Press the button on the back of the charging case: if one green LED lights up, you have 0-35% battery. If two green LEDs light up, you have 36-65% battery left, and if three LEDs light up, you have 66% to 100% battery left.

S-80 all wireless headphones, USB-C to A charging cable, 1-Year Warranty and Immortal Life Replacement Program.

No, if you start charging while S-80 is playing music, the headphone will turn off.

We do not sell spare parts; however, we offer replacement of all accessories. Please contact V-MODA support at 1-888-V-MODA-LA (1-888-866-3252) or contact support@v-moda.com.

Please clean the headphones with soft and dry cloth by gently wiping the earcups after use. Also, take out the earcups and clean inside the earcups and around the driver unit.

S-80 supports Qualcomm aptX HD, AAC and SBC.

USB-Type C to USB-Type A charging cord is included in the product. For wall charging adapter, we recommend using a 5A type adapter which is commonly used for charging smartphones.

Yes, all V-MODA headphones come with automatic access to the Immortal Life Program including the S-80.

No, S-80 is not intended to be used under rain or any water exposures.

S-80 shields are exclusive only for S-80. Other V-MODA headphones’ shields cannot be used with S-80.

First, check the volume of your device and check that S-80 is charged. Then, make sure S-80 is selected in the Bluetooth setting of your device. Check that there are no multiple devices that emit radio waves near the S-80. Perform the reset paired device history and pair your S-80 again.

When the remaining battery on S-80 is less than 20%, the power button LED changes to red and provides you with 2 beeping sound.

Twist both L/R earcups outside. S-80 changes to speaker mode.

S-80 can only be used with wireless connection.

You can set your own EQ or choose one of the 4 presets EQ. Also, if there is any new firmware available, it will indicate on the app screen to install with a red dot on the setting screen.

• Make sure that S-80 is switched off. * Activate Bluetooth on your device (smart phone) * Press and hold the power button for 5 seconds to activate pairing mode. The power button LED will begin to flash twice per second. * Select “V-MODA S-80” on your device’s Bluetooth settings and then open and activate “V-MODA HEADPHONE EDITOR” app * If you see “V-MODA S-80 ” on the screen, select it to connect.
  
  If you cannot pair even after following the above procedure, please follow the next steps. * Perform a paring history rest by pressing and holding the volume up and down buttons at the same time until the power button LED begins to flash. * Turn S-80 power off. * Close the V-MODA app. * Delete V-MODA S-80 from your device’s Bluetooth settings. * Perform the pairing settings again.
  
  If you are unable to complete pairing after following both procedures, please reboot your device and try again.

Charging Crossfade 3 Wireless for 10 minutes will get you 1.5 hours of playback (90 minutes). Charging it for 15 minutes will get you 2 hours of playback. (Under V-MODA testing conditions)

Crossfade 3 Wireless headphones, Exoskeleton Carry Case, Carabiner Clip, Aramid Fiber-Reinforced 1-Button Microphone Cable, USB-C to A charging cable, Gold Plated ¼” Adapter, 1-Year Warranty and Immortal Life Replacement Program

No, if you start charging while Crossfade 3 Wireless is playing music, the headphone will turn off.

We do not sell spare parts; however, we offer replacement of all accessories. Please contact V-MODA support at 1-888-V-MODA-LA (1-888-866-3252) or contact support@v-moda.com .

Crossfade 3 Wireless supports Qualcomm aptX HD, AAC and SBC.

USB-Type C to USB-Type A charging cord is included in the product. For wall charging adapter, we recommend using a 5A type adapter which is commonly used for charging smartphones.

Yes, shields for LP2, M-100 Master, and Crossfade Wireless Series are the same. Thus, you can swop the shields with those models. Please note that you cannot use M-200, M-200ANC and S-80 shields with Crossfade Wireless models.

Crossfade 3 Wireless has no active noise cancelling function but will be able to cut 20dB level of high frequencies passively.

No, Crossfade 3 Wireless is not intended to be used in a rainy condition or any water exposures.

You can set your own EQ or choose one of the 5 presets EQ per music genre. Also, if there is any new firmware available, it will indicate on the app screen to install with a red dot on the setting screen.

The overall appearance of Crossfade 3 Wireless uses the same V-MODA design chassis of Crossfade 2 Wireless Codex Edition; however, the difference is more than a minor change.
First, the sound is redesigned to produce the most immersive club music sound. Second, we’ve updated the looks with new colors (Gunmetal Black, Bronze Black and Matte Black) and refined stylish V-MODA design with new logo.
Third, as an additional feature, V-MODA app can be used with Crossfade 3 Wireless to customize your sound by EQ and upgrade the firmware. Shield customization and personalization can be done with both Crossfade 2 Wireless Codex Edition and Crossfade 3 Wireless to make your own Crossfade headphones.

First, check the volume of your device and check that Crossfade 3 Wireless is charged. Then, make sure Crossfade 3 Wireless is selected in the Bluetooth setting of your device. Check that there are no multiple devices that emit radio waves near the headphones. Perform the reset paired device history and pair your Crossfade 3 Wireless again.

When the remaining battery on Crossfade 3 Wireless is less than 20%, the power button LED changes to red and provides you with 2 beeping sound.

Crossfade 3 Wireless Pairing:

1.Make sure that Crossfade 3 Wireless is switched off.
2.Activate Bluetooth on your device (smart phone)
3.Press and hold the power button for 5 seconds to activate pairing mode. The power button LED will begin to flash twice per second.
4.Select “V-MODA XFBT3” on your device’s Bluetooth settings and open and activate “V-MODA HEADPHONE EDITOR” app.
5.If you see “V-MODA XFBT3” on the screen, select it to connect.

While audio is coming from the device, it may take some time to pair with an app. Thus, if you cannot pair even after following the above procedure, please stop the audio and follow the next steps.
Perform a pairing history reset by pressing and holding the volume up and down buttons at the same time until the power button LED begins to flash.
1.Turn Crossfade 3 Wireless power off. 2.Close the V-MODA app 3.Delete V-MODA XFBT3 from your device’s Bluetooth settings. 4.Perform the pairing settings again.
If you are unable to complete pairing after following both procedures, please reboot your device and try again.

As the ear cup housings on the M-200 are larger and flatter, so must the shields be. The M-200 shields therefore have a larger ‘safe space’ where we can color print or laser engrave your design or logo, but are currently not available for 3D printing. Please note that the Over-Ear Shield Kit is not compatible with the M-200.

Make sure the mute button is switched off, and that the volume knob is turned up. If using with a Windows PC that has separate audio-out and mic-in jacks, make sure you're using the provided VoIP adapter when connecting to the computer (see more below).

Yes they are, please visit our accessories section to purchase extra pairs.

Make sure you have the 45-degree plug inserted into your device (phone, tablet, laptop, etc.) and the straight end plug inserted into your headphones. You may also want to make sure your headphone socket on your device is clean and clear of debris.

First, try both cords (if provided), making sure the 45-degree angled plug is plugged into your device and not your headphones. Second, test the headphones on multiple devices if possible. If the problem persists, please contact our Six-Star team.

To relieve the pressure, you can stretch the headband by bending it outwards (placing hands on the ends of the headband - not the ear cups). You may repeat this process until you're happy with a looser fit. You can also bend the headband inwards to make a tighter fit.

While Crossfade Wireless and Crossfade M-100 share the same driver, Crossfade Wireless have been tuned differently due to the internal VAMP amplifier. Crossfade Wireless is perceived as more “bass heavy” than Crossfade M-100. Crossfade 2 Wireless Codex Edition feature a new driver with Japanese CCAW coil which enables them to support Hi-Res Audio in wired mode. Crossfade M-100 Master share the same driver as Crossfade 2 Wireless Codex Edition, but have been tuned differently for a more sophisticated pure analog sound signature, ideal for critical listening and live mixing. Lastly, the M-200 have been tuned by Roland engineers to be V-MODA’s first reference studio headphones, producing the most balanced and neutral sound of our entire range. The M-200 ANC meanwhile have a warm, inviting, spacious sound signature with deep, precise bass and well-defined mids and pristine highs. The sound EQ can also be customized in the V-MODA app. M-200 ANC also have built-in hybrid active noise cancellation to neutralize any outside disturbances.

The Crossfade LP2 are part of our "Live Series" with heavy bass, while the Crossfade M-100 are part of our "Modern Audiophile" M-Class with more refined mids and highs. Crossfade M-100 Master is the next step in the evolution of the Crossfade M-100, featuring certified Hi-Res Audio for a more sophisticated pure analog sound signature. M-200 meanwhile is a reference studio headphone. Its balanced tonal range and audio accuracy make the M-200 the best choice for the cleanest and most precise sound when composing, mixing and mastering.

No, we currently do not.

The BoomPro microphone will not work out of the box with the Microsoft Xbox One, the official Xbox One headset adapter will be needed for functionality.

The BoomPro microphone will not work out of the box with the Microsoft Xbox 360, an adapter will be needed for functionality.

The BoomPro microphone will not work out of the box with the Sony PlayStation 3, an adapter will be needed for functionality.

Yes, the BoomPro microphone will work out of the box (no adapter needed) with the Sony PlayStation Vita. Just plug the 45-degree plug into the headphone jack on the bottom of the Vita, and the other end into your headphones.

Yes, the BoomPro microphone will work out of the box (no adapter needed) with the Sony PlayStation 4. Just plug the 45-degree plug into the headphone jack on the Dualshock 4 controller, and the other end into your headphones.

Most headphones that have a female 3.5mm (1/8") jack on the ear cup should work, as long as the straight plug on the BoomPro is able to be fully plugged in and make full contact. Headphones that use 2.5mm size jacks will not work (and may not work even with 2.5mm to 3.5mm (1/8") adapters).

M-200, Crossfade M-100 Master, Crossfade 2 Wireless Codex Edition, Crossfade 2 Wireless, Crossfade Wireless, Crossfade M-100, Crossfade LP2, XS, Crossfade M-80, V-80, and Crossfade LP.

The 3.5mm plug on the BoomPro Mic is compatible with iOS devices, Android devices, and most computers/PC's. However, if the pin-assignment of the device is not matching up with the BoomPro's preset universal 4P pin-assignment, there is a chance the BoomPro will not work.

If your computer and/or device has separate jacks, you will have to use the provided VoIP adapter (female to two-male jacks - labeled headphone and microphone) when plugging in your BoomPro, or else you may experience issues such as no sound or no-volume when using the BoomPro cable.

M-200 ANC supports Qualcomm aptX, Qualcomm aptX HD, AAC and SBC.

Charging M-200 ANC for 10 minutes will get you 1.5 hours of playback (90 minutes). Charging it for 15 minutes will get you 2 hours of playback. (Under V-MODA testing conditions)

Yes, all V-MODA headphones come with automatic access to the Immortal Life Program, including the M-200 ANC.

No, if you start charging while M-200 ANC is playing music, the headphone will turn off.

We do not sell spare parts however we offer replacement cushions and 3.5mm jack hole covers. Please contact V-MODA Support at 1-888-V-MODA-LA (1-888-866-3252)

Yes, you can Twistlock the CoilPro Cable into M-200 ANC.

No, they’re not. M-200 ANC cushions are 27% thicker and designed to produce total sound balance with comfortable reverbs. This is due to M-200 ANC's difference in engineering and weight.

M-200 ANC takes its name from the inspiration for its build, the M-200. The inspiration comes from the style and quality, not the sound!

M-200 ANC is built in the same style and with the same level of quality as the M-200: they are the same size except for the ear cushions, which are a little larger on the M-200 ANC. M-200 ANC also weighs 30g (1.1oz) more than M-200 due to the built-in ANC technology and battery.

The default level is set at the maximum (10). If you would like to adjust it, you can do so via the V-MODA App.

Yes, M-200 ANC will remember the last EQ preset you used on the app.

Yes, you can adjust the active noise cancellation strength on the app in wired mode.

They are adjustable in 5 frequency ranges between 31.5 Hz and 8 kHz.

We tuned M-200 ANC's sound using M-200 as a reference, and we added a little more color for fun everyday listening. We kept the resolution, L/R sound positioning and the overall sound balance of the M-200 but added subtle touches such as a comfortable reverb for a more relaxed and characterful listening experience.

Yes, the V-MODA App is available for both iOS (on the App Store) and Android (on the Google Play Store)

We recommend using a 5A type adapter which is commonly used for charging smartphones. Even if you use a larger adapter with higher voltage, there is a safety function on M-200 ANC to curb charging and protect against any heat damage.

The best setting depends on whatever you’re listening to. V-MODA recommends starting with NO EQ modifications and with ANC ON (default setting) as a starting point, and then adjusting the EQ from there with the app to find the setting that’s right for you in the moment. M-200 ANC’s superb engineering will guarantee that any EQ setting will produce high quality sound!

1. Make sure that M-200 ANC is switched off. 2. Activate Bluetooth on your device. 3. Open the V-MODA app 4. Press and hold the power button for 3 seconds to turn M-200 ANC on. The power button LED will begin to flash twice per second. 5. Once you see “V-MODA M-200 ANC Not Connected” on the app screen, please tap it. If the screen requests that you pair the headphone, tap "Pair". 6. Once you have connected the app, go to your smartphone/device's Bluetooth settings and verify that M-200 ANC is connected. The app will connect with M-200 ANC. If a firmware update is available, you will be notified on the screen with a red circle dot. If you are still unable to complete pairing after following the above procedure, please follow the next steps before trying again. 1. Perform a pairing history reset by pressing and holding the Volume Up and Down buttons at the same time until the power button LED begins to flash. 2. Turn M-200 ANC off. 3. Close the V-MODA app . 4. Delete M-200 ANC from your device's Bluetooth settings. 5. Make sure that M-200 ANC does not appear on your device's Bluetooth settings. 6. Open the V-MODA App. Make sure you don’t see V-MODA M-200 ANC on the app screen. If you are unable to complete pairing after following both procedures, please reboot your device and try again.

The balanced cable will only work with balanced-IN/OUT audio systems. Similar to Bluetooth codecs, both the audio source and the audio output need to be fully compatible to benefit from a high quality connection via a balanced cable.

For headphones which have the TwistLock mechanism (M-200, Crossfade M-100 Master and Crossfade M-100), insert the balanced cable jack into the input and turn counterclockwise to secure it in place.